There are sometimes cases where orders using “Payment against Invoice” as the payment method are shown as unpaid. But the customer thinks that he has already transferred the sum due.

There are various reasons why the payment might be shown as “unpaid” in the system; it may be, for instance, that the end customer has used the order code or booking code instead of the “purpose of payment”, which is generated individually for each payment.

The payment provider then cannot allocate the payment directly. In this case we simply need proof of payment from the end customer, which we can then forward to MangoPay. The payment can generally then be assigned within 24 hours. You can send the proof of payment to .

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