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Frequently Asked Questions (FAQ)
Find answers to the most asked questions.
How can I duplicate an experience?Do you have to set up multiple appointment that are very similar to one another?
Help! I have a debit from "MGP bookingkit"on my bank account and I don't know where it's coming from...
Summary of services for end customers // Self-service pageYour customers can view the summary of all the services and information about their order at any time.
My customers cannot redeem their vouchers!Here are some of the reasons why a coupon or voucher code is rejected by the system.
Why hasn't my customer received their refund yet?We sometimes receive such inquiries from customers who had initially paid by credit cards or PayPal.
Are my customers obliged to accept my Terms and Conditions by checking the respective checkbox?Since the GDPR came into force, customers purchasing a service are obliged to accept terms and conditions and data protection declaration