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Creation, cancellation and deletion of vouchers
Creation, cancellation and deletion of vouchers

This article explains how vouchers can be created, cancelled and deleted.

Björn Blankenhagen avatar
Written by Björn Blankenhagen
Updated over a week ago

bookingkit generally distinguishes between the following types of bookings in the "orders" area of the program:

  • Requests: non-binding requests for appointments that, upon confirmation, lead to a booking.

  • Orders: binding bookings.

  • Vouchers: Vouchers can be redeemed on tours and activities at a later point in time and are used as a payment method.

  • Coupons: Coupons are valid within the period of a given sale or promotion, such as a newsletter promotion or a seasonal promotion (Christmas coupons), and can be created as often as you like during that period. Both fixed value and percentage discounts are available.


  • Vouchers can be redeemed on tours and activities at a later point in time and can be used as a payment method.

  • These coupons have fixed values and can be sold directly to customers.

  • If the coupon's full value is not used when redeemed, the remaining value can be redeemed at a later point in time on other bookings.

  • Coupons which are sold through your website as part of a tour or activity with the "Buy vouchers" feature are also listed here.

  • Vouchers cannot be combined with Coupons.

  • You may also filter the display of the vouchers, e.g. regarding active and inactive. Inactive vouchers. Inactive voucher are marked grey shaded.

Here's a sample voucher being created:

  • After entering a title, code, description and value, the coupon will be
    active with "create".

Tip: bookingkit also lets you import existing voucher codes.

Canceling and deleting vouchers

bookingkit gives you the option of canceling existing vouchers. To do this:

  • click the red "x" next to the coupon in the coupon overview.

  • now you need to decide if you want to issue a refund or not.

  • after selecting the option of your choice, click "cancel voucher" to complete the action.

I have inadvertently cancelled a voucher. Can this step be reversed?

Unfortunately, it is technically not possible to cancel it. However, you can refund the original order with which this voucher code was purchased in exchange for a new voucher which will then be automatically sent to the end customer by email.

A cancellation voucher has now expired due to non-redemption. How can I reactivate the voucher?

It is not technically possible to reactivate the same voucher code at this point. However, you can call up the voucher code in question using our search function and then simply redeem it for a new voucher.

Important note regarding the "Inactive" filter

When listing coupons with the "Inactive" filter at this point, the following conditions apply:

  • The payment for the coupon is neither in "pending" nor "failed" status.

  • The remaining value of the coupon is 0, or the expiration date is before the current date.

  • The coupon has not been canceled.

Only coupons that meet all these conditions will be displayed in this filter.

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