All guidelines you need for your daily business powered by bookingkit.
By Björn and 1 other2 authors49 articles
Types of vouchers in bookingkitIn this article you will learn which types of vouchers can be offered in bookingkit and how they can be included in your accounting.
Internal cart - how to create a manual bookingHere we explain how you can use our internal shopping cart and add a manual order or reservation.
Orders in detailAn order is a binding booking of an appointment or a purchase of a voucher.
Create reservations via manual bookingsHow your end customers can create a binding order from a non-binding reservation.
How can I search for bookings or vouchers?Wherever you currently are in the bookingkit software, a search function is always available in the top right-hand corner.
How can I make changes to a booking?No worries, you are well equipped to deal with this in bookingkit, and you can simply make amendments to your customers' bookings.
How can I change the payment option for an order retrospectively?
How can I export all paid orders?
How can I resend a booking confirmation to a customer?With just a few clicks you can easily and automatically resend booking confirmations to your customers.
Cancelled ordersHere you will learn everything about order cancellations and how these are displayed in your bookingkit account.
What is the difference between a refund and a cancellation?Both functions seem to be interchangeable - learn what the substantive difference is here.
The difference between cancelling an order and deleting an individual participantHow to cancel an order or a participant.
Why can I only make a refund in the form of a gift voucher?What does "Blocked due to a Debited User's KYC limitations (maximum debited or credited amount reached)" actually mean?
No partial-refund with PayPal (only full refund)Why with PayPal only full refunds are possible.
You need to make a refund? Why refunding with a voucher is the best option.Issue a voucher when an appointment is cancelled and ensure continued customer loyalty!
What happens if I would like to make a refund, but there isn't enough funds available on my escrow account?Unfortunately canceling and refunding bookings is the necessary evil of the day-to-day business of every leisure and activity provider.
Refund without cancellation of the order in bookingkitHow you can initiate a refund in bookingkit without cancelling the associated order.
VouchersThis article explains how vouchers can be created, cancelled and deleted.
Manual voucher redemptionLearn how to redeem vouchers on site - quick and hasstle-free!
How can I generate my own voucher codes?Under "Orders" -> "Vouchers", you can create both gift vouchers as well as promotional vouchers and specify their codes.
How can I import my own voucher codes?Have you already defined your own value codes and would now like to import them together in bookingkit?
Monthly ViewThe calendar helps you keep track of your tours and activities.
Day viewHow you can build your own individual day view using different settings and filters.
Why are there no appointments visible in my calendar?Check the Show experiences without participants checkbox in your calendar.
Defining appointmentsHow you can create and manage appointment series and individual appointments.
How can I edit recurring appointments?
How can I delete recurring appointments?Steps to delete recurring appointments from your bookingkit calendar.
How to create recurring appointments that are based on your opening hours
How do I create appointments that exceed 24 hours?Seminars taking place over the course of a few days, sport activities or festivals: all this possible with bookingkit!
Participant list - Generate a .pdf overview for a specific day or individual appointment
What is the difference between "Clear day" and contingent 0/0 ?How you can delete or block appointments of a specific day.
iCal calendar feed for Outlook, Google Calendar and other calendar programsHere you can find out how to connect your booked appointments directly to your calendar.
Flexible duration of experienceThis module allows you to set up various experience durations in just one experience.
Troubleshooting: Issues with the resource managementThings to consider when setting up resource management
PDF ticketsHow to activate and configure the sending of PDF tickets as part of the order confirmation.
Minimum number of participantsbookingkit recently launched a new and powerful tool: the minimum number of participants.
Extended Quota ManagementYou can change the number of available spots for individual appointments in you calendar and/or for each of your marketing partners
How to create up to 3 different price lists for 1 experience
Translation moduleTranslate your experiences into up to eleven different languages and make your offer accessible to even more customers!
Price categories visible to you as a providerWould you like to define special price categories for certain customer groups that shall not be visible externally?
My Contract – Changing your current plan made easyYou can view your current rate in your bookingkit account under Account -> Contract at any time.
How can I pay my monthly invoices from bookingkit simply and easily by direct debit?Perhaps you would like to pay your bill by direct debit, instead of having to make a transfer manually every month?
My account was deactivated. Can I still log in?In case you decide to end your partnership with bookingkit, you will still be able to log into your account.