All guidelines you need for your daily business powered by bookingkit.
By Björn and 2 others3 authors47 articles
Types of vouchers in bookingkitIn this article you will learn which types of vouchers can be offered in bookingkit and how they can be included in your accounting.
Internal cart - how to create a manual bookingHere we explain how you can use our internal shopping cart and add a manual order or reservation.
Orders in detailAn order is a binding booking of an appointment or a purchase of a voucher.
Create reservations via manual bookingsHow your end customers can create a binding order from a non-binding reservation.
How can I search for bookings or vouchers?Wherever you currently are in the bookingkit software, a search function is always available in the top right-hand corner.
How can I make changes to a booking?No worries, you are well equipped to deal with this in bookingkit, and you can simply make amendments to your customers' bookings.
How can I change the payment option for an order retroactively?For orders that have not been paid yet, here is how you can change payment method.
How can I export all paid orders?
How can I resend a booking confirmation to a customer?With just a few clicks you can easily and automatically resend booking confirmations to your customers.
Cancelled ordersHow order cancellations are displayed in your bookingkit account.
What is the difference between a refund and a cancellation?Both functions seem to be interchangeable - learn what the substantive difference is here.
The difference between cancelling an order and deleting an individual participantHow to cancel an order or a participant.
You need to make a refund? Why refunding with a voucher is the best option.Issue a voucher when an appointment is cancelled and ensure continued customer loyalty!
What happens if I would like to make a refund, but there isn't enough funds available on my Stripe Wallet?Unfortunately canceling and refunding bookings is the necessary evil of the day-to-day business of every tours and activity provider.
Refund without cancellation of the order in bookingkitHow you can initiate a refund in bookingkit without cancelling the associated order.
Creation, cancellation and deletion of vouchersThis article explains how vouchers can be created, cancelled and deleted.
Manual voucher redemptionLearn how to redeem vouchers on site - quick and hasstle-free!
How can I generate and import my own voucher codes?Have you already defined your own value codes and would now like to import them together in bookingkit?
Monthly ViewThe calendar helps you keep track of your tours and activities.
Day viewHow you can build your own individual day view using different settings and filters.
Why are there no appointments visible in my calendar?Check the Show experiences without participants checkbox in your calendar.
Creating, editing and deleting appointment definitionsHow you can create, manage and delete events. Opening hours, flexible prices and duration of experiences are also explained.
How can I edit recurring appointments?
How can I delete recurring appointments?Steps to delete recurring appointments from your bookingkit calendar.
How to create recurring appointments that are based on your opening hours
How do I create appointments that exceed 24 hours?Seminars taking place over the course of a few days, sport activities or festivals: all this possible with bookingkit!
Participant list - Generate a .pdf overview for a specific day or individual appointment
What is the difference between "Clear day" and contingent 0/0 ?How you can delete or block appointments of a specific day.
iCal calendar feed for Outlook, Google Calendar and other calendar programsHere you can find out how to connect your booked appointments directly to your calendar.
CalendarLearn about our new calendar feature, available in bookingkit NEXT version.
Flexible duration of experienceThis module allows you to set up various experience durations in just one experience.
Troubleshooting: Issues with the resource managementThings to consider when setting up resource management
PDF ticketsHow to activate and configure the sending of PDF tickets as part of the order confirmation.
Minimum number of participantsSet up a minimum number of participants for your experiences.
Extended Quota ManagementYou can change the number of available spots for individual appointments in you calendar and/or for each of your marketing partners
How to create up to 3 different price lists for 1 experience
Translation moduleTranslate your experiences into up to eleven different languages and make your offer accessible to even more customers!
Price categories visible to you as a providerWould you like to define special price categories for certain customer groups that will not be visible externally?
My Contract – Changing your current plan made easyYou can view your current rate in your bookingkit account under Account -> Contract at any time.
How can I pay my monthly invoices from bookingkit simply and easily by direct debit?Perhaps you would like to pay your bill by direct debit, instead of having to make a transfer manually every month?
My account was deactivated. Can I still log in?Why you can still log in despite canceling your account.