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All guidelines you need for your daily business powered by bookingkit.
54 articles in this collection
Written by
Björn Blankenhagen
Types of vouchers in bookingkit
In this article you will learn which types of vouchers can be offered in bookingkit and how they can be included in your accounting.
Written by
Björn Blankenhagen
Updated over a week ago
Orders
Internal cart - how to create a manual booking
Here we explain how you can use our internal shopping cart and add a manual order or reservation.
Written by
Björn Blankenhagen
Updated over a week ago
Orders in detail
An order is a binding booking of an appointment or a purchase of a voucher.
Written by
Björn Blankenhagen
Updated over a week ago
Create reservations via manual bookings
How your end customers can create a binding order from a non-binding reservation.
Written by
Björn Blankenhagen
Updated over a week ago
How can I search for bookings or vouchers?
Wherever you currently are in the bookingkit software, a search function is always available in the top right-hand corner.
Written by
Björn Blankenhagen
Updated over a week ago
How can I make changes to a booking?
No worries, you are well equipped to deal with this in bookingkit, and you can simply make amendments to your customers' bookings.
Written by
Björn Blankenhagen
Updated over a week ago
How can I change the payment option for an order retrospectively?
Written by
Björn Blankenhagen
Updated over a week ago
How can I export all paid orders?
Written by
Björn Blankenhagen
Updated over a week ago
How can I resend a booking confirmation to a customer?
With just a few clicks you can easily and automatically resend booking confirmations to your customers.
Written by
Björn Blankenhagen
Updated over a week ago
Requests
The view of your requests in detail
A request is a non-binding Inquiry for appointments that, upon confirmation, leads to a booking
Written by
Björn Blankenhagen
Updated over a week ago
Cancellations
Cancelled orders
Here you will learn everything about order cancellations and how these are displayed in your bookingkit account.
Written by
Björn Blankenhagen
Updated over a week ago
What is the difference between a refund and a cancellation?
Both functions seem to be interchangeable - learn what the substantive difference is here.
Written by
Björn Blankenhagen
Updated over a week ago
The difference between cancelling an order and deleting an individual participant
How to cancel an order or a participant.
Written by
Björn Blankenhagen
Updated over a week ago
Why can I only make a refund in the form of a gift voucher?
What does "Blocked due to a Debited User's KYC limitations (maximum debited or credited amount reached)" actually mean?
Written by
Björn Blankenhagen
Updated over a week ago
No partial-refund with PayPal (only full refund)
Why with PayPal only full refunds are possible.
Written by
Björn Blankenhagen
Updated over a week ago
You need to make a refund? Why refunding with a voucher is the best option.
Issue a voucher when an appointment is cancelled and ensure continued customer loyalty!
Written by
Björn Blankenhagen
Updated over a week ago
What happens if I would like to make a refund, but there isn't enough funds available on my escrow account?
Unfortunately canceling and refunding bookings is the necessary evil of the day-to-day business of every leisure and activity provider.
Written by
Björn Blankenhagen
Updated over a week ago
Refund without cancellation of the order in bookingkit
How you can initiate a refund in bookingkit without cancelling the associated order.
Written by
Björn Blankenhagen
Updated over a week ago
Vouchers
Vouchers
This article explains how vouchers can be created, cancelled and deleted.
Written by
Björn Blankenhagen
Updated over a week ago
Manual voucher redemption
Learn how to redeem vouchers on site - quick and hasstle-free!
Written by
Björn Blankenhagen
Updated over a week ago
How can I generate my own voucher codes?
Under "Orders" -> "Vouchers", you can create both gift vouchers as well as promotional vouchers and specify their codes.
Written by
Björn Blankenhagen
Updated over a week ago
How can I import my own voucher codes?
Have you already defined your own value codes and would now like to import them together in bookingkit?
Written by
Björn Blankenhagen
Updated this week
Coupons
Coupons
Coupons are valid as often as desired within the promotion period and can be created for newsletter promotions or discounts.
Written by
Björn Blankenhagen
Updated over a week ago
Calendar
Monthly View
The calendar helps you keep track of your tours and activities.
Written by
Björn Blankenhagen
Updated over a week ago
Day view
How you can build your own individual day view using different settings and filters.
Written by
Björn Blankenhagen
Updated over a week ago
Why are there no appointments visible in my calendar?
Check the Show experiences without participants checkbox in your calendar.
Written by
Björn Blankenhagen
Updated over a week ago
Defining appointments
How you can create and manage appointment series and individual appointments.
Written by
Björn Blankenhagen
Updated over a week ago
How can I edit recurring appointments?
Written by
Björn Blankenhagen
Updated over a week ago
How can I delete recurring appointments?
It is a piece of cake! Simply log into your bookingkit account and complete the following three steps:
Written by
Björn Blankenhagen
Updated over a week ago
How to create recurring appointments that are based on your opening hours
Written by
Björn Blankenhagen
Updated over a week ago
How do I create appointments that exceed 24 hours?
Seminars taking place over the course of a few days, sport activities or festivals: all this possible with bookingkit!
Written by
Björn Blankenhagen
Updated over a week ago
How can I send an email to all appointment participants?
You may need to contact all participants of an upcoming appointment to informt them about possible changes in the agenda or a promotion.
Written by
Björn Blankenhagen
Updated over a week ago
Participant list - Generate a .pdf overview for a specific day or individual appointment
Written by
Björn Blankenhagen
Updated over a week ago
What is the difference between "Clear day" and contingent 0/0 ?
How you can delete or block appointments of a specific day.
Written by
Björn Blankenhagen
Updated over a week ago
iCal calendar feed for Outlook, Google Calendar and other calendar programs
Here you can find out how to connect your booked appointments directly to your calendar.
Written by
Björn Blankenhagen
Updated over a week ago
Google Calendar Synchronization
How to synchronize events in your bookingkit calendar with your Google calendar.
Written by
Björn Blankenhagen
Updated over a week ago
Apple calendar (iCal) Syncronization
How to synchronize events in your bookingkit calendar with the Apple calendar.
Written by
Björn Blankenhagen
Updated over a week ago
Synchronizing with MS Outlook 2013
How to synchronize appointments in your bookingkit calendar with the calendar in MS Outlook
Written by
Björn Blankenhagen
Updated over a week ago
Modules
Flexible duration of experience
This module allows you to set up various experience durations in just one experience.
Written by
Björn Blankenhagen
Updated over a week ago
Resource management
Written by
Björn Blankenhagen
Updated over a week ago
Troubleshooting: Issues with the resource management
Things to consider when setting up resource management
Written by
Björn Blankenhagen
Updated over a week ago
PDF tickets
How to activate and configure the sending of PDF tickets as part of the order confirmation.
Written by
Björn Blankenhagen
Updated over a week ago
Minimum number of participants
bookingkit recently launched a new and powerful tool: the minimum number of participants.
Written by
Björn Blankenhagen
Updated over a week ago
Extended Quota Management
You can change the number of available spots for individual appointments in you calendar and/or for each of your marketing partners
Written by
Björn Blankenhagen
Updated over a week ago
How to create up to 3 different price lists for 1 experience
Written by
Björn Blankenhagen
Updated over a week ago
Translation module
Translate your experiences into up to eleven different languages and make your offer accessible to even more customers!
Written by
Björn Blankenhagen
Updated over a week ago
Price categories visible to you as a provider
Would you like to define special price categories for certain customer groups that shall not be visible externally?
Written by
Björn Blankenhagen
Updated over a week ago
Invoice (end consumer)
Processing invoices through bookingkit
Everything you need to know about payment notices and PDF invoices for your end customers.
Written by
Björn Blankenhagen
Updated over a week ago
How can I change the information that appears on the customer's invoice?
It happens to everyone sooner or later: customers can make typos or forget to include information necessary for the invoice. You can fix it!
Written by
Björn Blankenhagen
Updated over a week ago
bookingkit app for iOS and Android
The bookingkit App for experience providers
Your mobile office.
Written by
Björn Blankenhagen
Updated over a week ago
Ticketscan with bookingkit
With the mobile bookingkit app you have the possibility to scan tickets and thus register the entry of your customers.
Written by
Björn Blankenhagen
Updated over a week ago
Contract
My Contract – Changing your current plan made easy
You can view your current rate in your bookingkit account under Account -> Contract at any time.
Written by
Björn Blankenhagen
Updated over a week ago
How can I pay my monthly invoices from bookingkit simply and easily by direct debit?
Perhaps you would like to pay your bill by direct debit, instead of having to make a transfer manually every month?
Written by
Björn Blankenhagen
Updated over a week ago
My account was deactivated. Can I still log in?
In case you decide to end your partnership with bookingkit, you will still be able to log into your account.
Written by
Björn Blankenhagen
Updated over a week ago