Your customer has accidentally booked for wrong date, or something else came up and they cannot attend? Happended to the best of us!
Re-book for another date
Does your customer want to move their experience to another date? Not a biggie!
Open their order
Click on the orange button "Change booking"
Select a new date
Optional: Charge a re-booking fee or grant your customer a discout
Our easy-to-understand tutorial will also summarise all the steps again:
Book another experience
Does your customer want to book another experience different from the one they booked? No problem!
Open the order
Click on the orange button "Change booking"
Select a new experience and a new date, if applicable
Optional: Charge a re-booking fee or grant your customer a discout
Important note: A rebooking is only possible at experience and date level. It is not technically possible to change an appointment booking to a voucher. In such cases, please cancel the booking with a refund in exchange for a voucher.
You can see all these steps in the tutorial below:
Difference between moving an appointment and changing an individual booking
Move appointment button in the calendar view: Moves/postpones the respective appointment with all its bookings and participants to another date that you have not yet defined when creating your appointments.
Change booking button in the order view: Changes the individual order with all the participants it contains to the new experience and / or the new appointment.
Please note the substantive difference between the two: moving appointment means changing it on the level of the appointment in the calender view, while changing the booking makes the changes to individual bookings in the orders view.
Can the end customer pay the rebooking fee or difference online?
At present, it is not technically possible to make a new online payment to settle the rebooking fee or the difference between the old and new booking. The end customer would therefore have to pay this amount either outside of bookingkit or directly on site.
How does a rebooking work with market platforms such as GetYourGuide?
Rebookings of orders from market platforms such as GetYourGuide (GYG) must always be made manually in bookingkit and with the market platform. There is therefore no automatic synchronisation between bookigkit and the platform for rebookings.
The reason for this is that many platforms do not allow us to send such changes to their systems. In this case, synchronisation only works from the respective platform to bookingkit - not vice versa.
Alternatively, you can:
ask the end customer to change the booking directly with the platform.
get in touch with the platform and ask there to change the booking
If you would still like to rebook these orders in bookingkit, please proceed as follows:
Technically, rebooking orders via marketing partners is always prevented if they do not have a so-called price ID.
However, this can be solved as follows for your experiences that are linked to GYG:
first assign the price IDs in bookingkit, then in GYG
As soon as this is done, bookingkit receives the price category from GYG, such as adult, child, etc.
Once the system has this information, we know the associated price ID in bookingkit and the order can be rebooked in bookingkit as usual. Nevertheless, this rebooking will not be synchronised with GYG as usual, but must still be done manually there.