Skip to main content
All CollectionsManageOrders
How can I make changes to a booking?
How can I make changes to a booking?

No worries, you are well equipped to deal with this in bookingkit, and you can simply make amendments to your customers' bookings.

Björn Blankenhagen avatar
Written by Björn Blankenhagen
Updated over a week ago

Your customer has accidentally booked for wrong date, or something else came up and they cannot attend? Happended to the best of us!

Re-book for another date

Does your customer want to move their experience to another date? Not a biggie!

  1. Open their order 

  2. Click on the orange button "Change booking" 

  3. Select a new date 

  4. Optional: Charge a re-booking fee or grant your customer a discout

Our easy-to-understand tutorial will also summarise all the steps again:

Book another experience

Does your customer want to book another experience different from the one they booked? No problem!

  1. Open the order 

  2. Click on the orange button "Change booking"

  3. Select a new experience and a new date, if applicable 

  4. Optional: Charge a re-booking fee or grant your customer a discout

You can see all these steps in the tutorial below:

Difference between moving an appointment and changing an individual booking

  • Move appointment button in the calendar view: Moves/postpones the respective appointment with all its bookings and participants to another date that you have not yet defined when creating your appointments.

  • Change booking button in the order view: Changes the individual order with all the participants it contains to the new experience and / or the new appointment.

Please note the substantive difference between the two: moving appointment means changing it on the level of the appointment in the calender view, while changing the booking makes the changes to individual bookings in the orders view.

Can the end customer pay the rebooking fee or difference online?

At present, it is not technically possible to make a new online payment to settle the rebooking fee or the difference between the old and new booking. The end customer would therefore have to pay this amount either outside of bookingkit or directly on site.

Did this answer your question?