How to create vendors' orders?
If you have an active contract with a vendor, you can start reselling their products.
You just need to go to the Experiences page.
You can then click on book on the product you wish to book.
You can then review the information to ensure you are booking the correct product.
You can then click on book now.
You will have to select a date, time slot, the number of participants, and their associated price categories. When done, you can click on book now to proceed.
You will have to fill in some order details if required by the vendor including:
End-customer details: Information about the person who makes the purchase and receives the confirmation. This information is shared with the vendor (first name, last name e-mail and phone number)
Internal reference - Notes: Additional information about the order. This will not be shared with the vendor.
Participants-specific information: Information about each participant. This information is shared with the vendor (first name, last name e-mail and phone number).
You can then review the order information and click on Confirm booking if the information is correct. You can click on Back if you need to make changes to the order.
On the confirmation page you can
Download E-ticket
Download confirmation
Place another order by clicking on "another booking"
How to manage vendors' orders?
As soon as you have placed an order, it is sent to the vendor automatically and the vendor will be notified. You can view all of your orders on the Order page. The vendor will be informed of any changes you make to the order.
How to edit order information
You can edit the order information (step 6 above) on the Order page by clicking on the three dots that are in the first column of each order and by selecting Order Information. Please note you can only edit the information for orders that are not cancelled.
How to cancel an order
If the vendor gave you consent to cancel its orders within the contract, you can cancel the order for this vendor on the Order page by clicking on the three dots that are in the first column of each order and by selecting Cancel order. You can click confirm to proceed in the pop-up or cancel if you wish to keep the order.
How to change the number of participants or date of an order
If the vendor has given you consent to edit the service date and/or participant numbers within the contract, you can make changes on the Order page. For each order, click on the three dots in the first column and select either Edit service date or Edit participants. You will be taken to a new screen where you can modify the details. Once finished, you can confirm the changes or cancel if you wish to keep the original details.
How to get and send e-ticket
You can get the e-ticket on the Order page by clicking on the three dots that are in the first column of each order and selecting Get E-ticket. Please note you can only get the e-ticket for orders that are not cancelled.
You can get send the e-ticket on the Order page by clicking on the three dots that are in the first column of each order and selecting Send E-ticket. You can then enter the email at which the e-ticket should be sent. Please note you can only send the e-ticket for orders that are not cancelled.
How to download the order confirmation
You can download the order confirmation on the Order page by clicking on Order confirmation on the three dots that are in the first column of each order and selecting Order confirmation.