bookingkit generally distinguishes between the following types of bookings in the "orders" area of the program:
a) Requests (non-binding requests for appointments that, upon confirmation, lead to a booking)
b) Orders (binding bookings)
c) Vouchers (Wertgutscheine can be redeemed on tours and activities at a later point in time and are used as a payment method)
d) Coupon (Aktionsgutscheine are valid within the period of a given sale or promotion, such as a newsletter promotion or a seasonal promotion (Christmas coupons), and can be created as often as you like during that period. Both fixed value and percentage discounts are available.)
a) Requests
Tours or activities which have been set to "Request for appt." are available through your website for customers to submit requests. The dates and times displayed are based on the appointments defined by you.
Important note: Once an end customer has created and sent a request, you as the vendor can no longer change it (e.g. add or remove participants or add products).
There are two alternatives:
You reject the old request and the end customer creates a new request with the desired changes.
You reject the old request and create a new manual reservation or order yourself with the desired changes.
Request can be in one of the following states:
Open (no response from you)
Denied (request has been declined)
Accepted, waiting for customer to book (you have accepted the request, the customer still needs to confirm the booking)
Customer accepts appointment: the request has been booked and has been sent to the "Orders" tab.
All active requests are listed in the left-hand column.Clicking on a request opens the detail view. Here you can find information about the requested tour or activity and the desired appointment, the status of the request, contact information and participants.
Below is a series of options:
This feature declines the customer's request by email:
The customer's requested appointment isn't available? Use this feature to suggest alternative dates:
This accepts the customer's requested appointment and sends them a link which they must click in order to place a binding booking:
Here you can add additional participants to the request, change the price categories, offer a discount, and update the customer's contact information:
Important: You can change the default texts we use in our emails at any time. Clicking "Send" sends the message to the email address provided in the booking.
Note:
Unfortunately, there is no way to delete (or undo) an already accepted request, not even by the Customer Support Team. However, the request can remain in this accepted state and should be automatically archived some time after the service date.