Please note that the "Personalisation Form" feature is currently in BETA. This means:
Availability: This feature is accessible to a limited group of eligible users. If you'd like to take advantage of this feature, please contact us to have it activated for you.
Enabled only for Season Pass ticket types: This feature is currently only available and connected with Season Pass tickets.
Feedback: The development team collaborates closely with BETA testers to make enhancements and ensure that the feature functions as intended.
We have introduced this new feature to allow you to collect more details for ticket holders after they purchase. This feature was particularly required for Season Pass, as this type of ticket is highly personalized to the ticket holder, not with the buyer's information.
Collecting Ticket Holder details and photo after the purchase with the “Personalisation Form” is available only for the Flexible Offers of the type “Season Pass”. In the future, we will work on enabling this feature also for other Flexible offers, such as open-dated tickets and flex tickets.
How to activate the feature?
As a prerequisite to this new feature, you should have the Flexible Offers module and Season Pass feature activated first.
After that, you need to contact the bookingkit team to have the Personalisation Form feature activated to allow you to collect participant information after checkout for Season Pass personalisation.
During the creation of the Flex Offer of type Season Pass, you can see the toggle to enable the “Collect Participant information” which would allow the end-customer to fill the form after the checkout is complete.
How is the collection of information done?
After the payment is done and the checkout is completed for the purchase of a Season Pass, the end customer lands on the Success Page, where they can see the buttons to navigate to the Personalisation Form, which was activated earlier by the vendor during creation of the Flexible Offer of type Season Pass.
The end customer navigates to the Personalisation Form and completes the required fields.
Note: The required fields at the moment are hard-coded on the backend by the bookingkit tech team, but in the future, you will be able to customise which fields are required to show and fill on the Personalisation Form.
Note: The end customer must provide consent to be able to upload a photo (if the photo is required by you as operator) because we are using an AI tool to do the photo validation and ensure that the uploaded photos meet certain standards.
After completing the required fields, the form is submitted, and the Season Pass is active (and can be used depending on the redemption rules set by you, the operator).
The end customer will be able to download the ticket and add it to the Apple Wallet directly from the Personalisation Form.
Additionally, the end customer will receive emails with the Season Pass and will be able to download the ticket and add it to the Apple Wallet from there, too.
Possible errors and how to solve them
When uploading photos, the end customer will possibly see these errors and messages if the photos do not meet the requirements (quality, clear headshot, no sunglasses or hats, etc).
Error messages
no_face: No face detected
more_than_one_face: Too many faces detected
obstructions: Face is partially covered
wrong_face_orientation: Face must be frontal
inappropriate_content: Inappropriate content detected
poor_lighting: Poor or uneven lighting
blurry_photo: Image is blurry or low quality
file_too_large: File size exceeds limit
busy_background: Background must be plain
face_too_small: Face is too far away
red_eye: Red-eye detected
Having more than one Season Pass purchased but only completing one, what happens?
If an end customer has more than one Season Pass and completes the info for one Season Pass only, they can go back via the Link in their email and complete the other one. The one completed is active to use once done, the other one will not be active to use until it's completed.