Season tickets at a glance:
Season tickets (or annual tickets) are sold without a fixed appointment. These tickets give your end customers the flexibility to redeem them on-site at any time (during the valid period). Redeeming the season ticket as a payment method for a booking appointment is therefore not necessary.
Season tickets also allow you, as the vendor, to collect information about the ticket holders and thus personalise each season ticket individually.
Please note that season tickets are currently in BETA phase. This means:
Entry systems: At the moment season tickets only work in conjunction with our Integration to Beckerbillett
Availability: This feature is only available to a limited number of vendors. If you want to use this feature, please contact us.
Feedback: The development team works closely with all BETA testers to improve and make sure the feature works as intended.
Prerequisite:
Activate the Flexible Offer module
reach out to the bookingkit team for activation of
Season Pass feature
"Ticket holder collection” feature
Setting up Season Pass
1. Create a new experience under https://admin.bookingkit.com/inventory/ or use an already existing experience as a base for the season ticket.
2. Then go to the overview page of Flexible Offers under https://admin.bookingkit.com/inventory/flexible-offers
3. Create a season ticket for the relevant experience and fill in all required details.
4. Once you have filled in all information and saved the flexible offer of type season ticket, go to the Widgets under https://admin.bookingkit.com/sell/new_widgets.
Either create your own floating widget to add the season ticket or add it to an existing floating widget.
5. For a list-widget: go to the Widgets tab under https://admin.bookingkit.com/sell/widgets and enable the switch “Show offers together with experiences”.
Note: In the classic list-widget, experiences and flexible offers (including season tickets) are always displayed together. Therefore you need to add custom CSS to hide the base experience and show only the season ticket in that widget.
6. Below, you can see how the Season Pass would appear if the actions in step 5 are taken. Normal Experiences show on the same List Widget with Flexible Offer.
7. Below, you can see how the Season Pass looks on the Floating Widget. (at the top)
8. After selecting the season ticket in the widget, the buyer goes through the normal checkout process and pays. They are then redirected to the success page, where they enter their personal information into the season ticket.
9. The end customer sees the unfinished season ticket on the service overview and can access the personalization form if they have not already filled in this information immediately after checkout.
10. The personalization form will remain in “Action required” status until all mandatory fields have been completed and the form has been submitted. The uploaded photo will be checked automatically: it must be of good quality and show a clear, frontal image of a single person.
11. The end customer must consent to the upload of a photo. If they do not consent and the photo has been declared as mandatory by you as the provider, they will not be able to activate the completed season ticket.
We recommend that you, as a vendor, add information about photo uploads to your privacy policy at https://admin.bookingkit.com/account/company-data. The bookingkit team provides recommendations and explanations on how photo uploads and quality checks work.
12. Orders for season tickets appear in the “Flexible Tickets” tab in the “Orders” section. Here, as a vendor, you can see all season ticket holders and edit their personal details at a later date. On this page, you can also download the season ticket as a PDF and print it out if necessary.
13. As with all other orders, you as the provider can also view and edit the order details for season tickets.
