To enhance the overall customer experience, we are rolling out PayPal integration via Stripe in two carefully planned phases. This phased approach ensures a smooth transition, providing the highest level of quality and support for our users.
Phase 1: Early Adopters Access (since September 2024)
This initial phase targets a select group of customers who meet specific criteria such as rates, location, and currency. During this period, we will conduct A/B testing and provide dedicated support to fine-tune the integration. This approach allows us to gather valuable feedback and ensure a robust PayPal experience tailored to our key customers' needs.Phase 2: Public Release (Starting February 2025)
In the second phase, the PayPal integration will be made available to all bookingkit customers. This broader release will include our standard levels of support, ensuring that every customer can seamlessly utilize PayPal through Stripe for their transactions.
How the activation works
We will contact you to let you know about the availability of Paypal in your account.
You can manage your Paypal integration in https://admin.bookingkit.com/sell/payment-options
After activation, PayPal will be shown on your checkout
View PayPal via Stripe in the order details:
PayPal via Stripe will also be visible as a payment method in the usual place in the order.
Stripe wallet:
Find the payin from PayPal via Stripe on your Stripe Wallet - just like with all other online payment methods.
Frequently Asked Questions (FAQs)
❓: Can we still connect our own personal/business PayPal Account?
💡: No, there is no possibility to add your own personal/business PayPal account via the new integration of PayPal via Stripe. Once you are verified with Stripe, you can use PayPal as a payment method.
❓: How do we receive the money from end-customers who pay with PayPal on our checkouts? Does the money go to our PayPal account?
💡: If end-customers use PayPal on your checkout, payments will to your Stripe account and you will be able to see those payments on your Stripe Wallet.
❓: Do I need to verify anything extra to have PayPal via Stripe?
💡: No, if you are already verified with Stripe, you do not need to verify anything else to have PayPal available.
❓: Can I have both PayPal integrations active?
💡: No, only one PayPal integration can be enabled at the checkout.
❓: Until when will the old PayPal integration will stay in production?
💡: To be decided. We will announce a deprecation plan for the old PayPal integration as we get closer to the launch date of the new integration.
❓: How much extra fee % will I have to pay for every transaction on the new PayPal integration?
💡: On the first exclusive access version of PayPal, existing fees as per contract will apply to PayPal also. After we release the full version with a surcharge mechanism, different fees can apply to PayPal transactions to depending on your contract.
❓: Why is it called PayPal via Stripe?
💡: Stripe has partnered with PayPal to integrate PayPal as a payment method on their platform. This enables companies that use Stripe to offer PayPal without having to integrate it separately as a different platform but through existing Stripe integration.
❓: Will it also be possible with the new PayPal integration to export transaction data (here: order code) and thus be able to clearly assign PayPal payments to an order?
💡: Since PayPal is going to be via Stripe, now you do not need to have to export anything from your PayPal account, all orders will show on exports same as Cards and other payment methods via Stripe.
❓: With our old PayPal integrations, partial refunds were not possible. Will this also be the case with PayPal via Stripe?
💡: Partial refunds will be possible with the new integrations of PayPal.
❓: Will I be eligible to apply for Paypal business loans?
💡: Integrations and arrangements done directly on your company/personal PayPal accounts will not be working with PayPal via Stripe. All the money will flow through your Stripe account and will be paid out to your bank account.
❓: On the screenshot of the checkout, it looks like the old PayPal integration. Do we plan to change how PayPal will be shown in the checkout (e.g. not having it underneath Stripe)?
💡: PayPal will remain for now as a separate payment method. This is because it is technically impossible to integrate it inside the Stripe element in the same group with other payment methods.
❓: When PayPal via Stripe will be available in the Express Checkout?
💡: The new PayPal will be part of the express checkout payment methods from October 2024.
