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How does the Stripe Wallet work?
How does the Stripe Wallet work?

Background and details about the wallet of our online payment provider Stripe.

Laura Gorlero avatar
Written by Laura Gorlero
Updated over a week ago

Stripe is our payment provider for all online payment methods - with the exception of PayPal. You can find your Stripe digital wallet in your bookingkit account, directly under the menu item "Accounting".

For whom is the Wallet accessible?

In general, every bookingkit user can access the Stripe Wallet as long as the necessary read or write permissions have been assigned in the user administration.

Where can I see the Wallet?

You can access your Stripe wallet directly in bookingkit under the menu item "Accounting".

What can I see in the Wallet?

The view in your Stripe Wallet is divided into a summarized overall view and a detailed transaction-level view.

General view:

No

Item

Explanation

1

Total Balance

current sum of all payins made by your end customers

2

Available to pay out

Total amount currently available for payment

3

Soon in your wallet

Amounts that are still in the review phase between "Total balance" and "Available for withdrawal". The payin of your end customers has already taken place and the money is on its way to your Stripe Wallet. Currently, the average time between deposit and credit to your Stripe Wallet is 3 days.

4

Pay out

This button initiates a withdrawal from your Stripe wallet to your bank's business account.

Transaction level detail view

No

Item

Explanation

1

Filter for time period

Set a filter on time periods predefined by us, e.g. all transactions of the last 30 days

2

All

View all transactions of a period at a glance - no matter if they are payins, fees or pay outs

3

Transfers

Filter for all incoming payments of your end customers (single view per order)

4

Fees

Here are listed all fees incurred by bookingkit per order. This is a total amount that includes the following items:

  • Ticket fee

  • Booking fee

  • Online payment fee

Please also note that these fees will be deducted already including VAT, should this be incurred for your account.

5

Deposits

At this point you can initiate a deposit to your Stripe wallet, should there not be enough funds there for a refund. Unfortunately, this function is not yet available as of 03/23.

6

Payouts

All payouts from your Stripe wallet to your business account are listed here. A withdrawal receipt is still being worked on as of 03/23.

7

Refunds

All refunds triggered due to cancellations to your end customers are available here.

In the short video below you can see your Stripe wallet in action:

How do I do a payout?

Bookingkit works with a manual payout system, which means that you can choose when to transfer the available funds from your Stripe wallet to your bank account.

❗ Stripe holds your end customers' deposits for an average of 3 days after payment is received. During this time, the process of cross-checking takes place. ❗

  1. Click on "pay out" in the Stripe credit overview

  2. In the window that opens, you can enter the amount to be transferred.

  3. The bank account stored in the company data is automatically used for the payout.

  4. Once you confirm the payout by clicking on the blue button ‘Pay out’ the transfer to your bank account will start.

Important information about the 1st payout and payout speed in general

The 1st payout can usually be disbursed 3 days after receiving the 1st successful payment from your end customer. This waiting period can be up to 14 days for businesses in certain industries. This delay allows Stripe to mitigate some of the risks associated with providing credit services. You can also find more information about the payout speed directly here at Stripe.

Where can I find my exports?

Stripe exports can be downloaded from Statistics > Export > category "wallets".

Important note: Orders with payment on site and PayPal are naturally not included in the Stripe Wallet export. These can be found separately as follows:

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