With this article we would like to give you a brief overview of the different payment methods you can offer your customers with bookingkit.

Description: Credit cards are one of the most popular types of online payment with wide global reach. There are several types of cards and several steps in the process. Bookingkit supports (via Stripe) several card brands, from large global networks like Visa and Mastercard to local networks like Cartes Bancaires in France or Interac in Canada.

The following credit cards are supported by Stripe:

You can find out more details about this directly here at Stripe.

Description: Stripe collects the money directly from the end customer's bank account. Prior to the debit, the end customer receives an automatic eMail from Stripe about the upcoming debit to the bank account.

Also note that the end customer can subsequently object to the direct debit. If this happens and the chargeback is approved by the bank, we will always inform you proactively via eMail.

Description: A German payment method that allows customers to carry out their transactions via online banking. Giropay accounts for 10% of online payment transactions in Germany.

Description: A payment method that redirects the customer to their bank portal for payment authentication. It usually takes 2 to 14 days to receive a notification of a completed or failed transaction.

Description: The most popular payment method for Belgian customers. Customers with a Bancontact card or mobile app linked to a Belgian bank account can make secure, guaranteed and instantly confirmed online payments.

Description: An Austrian-based payment method that allows customers to make transactions online using their bank credentials.

Description: A payment method originating from the Netherlands. It redirects the customer to their online banking to authenticate a payment using a second authentication factor. The information about the payment made or not is received immediately. The procedures the customer goes through depend on the bank.

Description: Payment method portal service that allows customers residing in Poland to conduct transactions online via bank transfer and other methods.

Description: Klarna offers customers a number of payment options during the checkout process. The customer is redirected to the Klarna payment page for payment.

Description: Customers can use wallets to pay online with a saved card or a digital wallet balance.

With the exception of direct debit and the payment method "Invoice payment", all amounts from online payment methods will be credited to your MangoPay trust account immediately after receipt of order.

MangoPay supports VISA/Mastercard credit card payments only.

In this case, MangoPay deducts the money directly from the end customer's bank account. Before the debit the end customer receives an automatic eMail from MangoPay about the upcoming debit of the bank account. Due to the banking time, you have to expect an average of 7 banking days until the money is credited to your MangoPay escrow account.

Also note that the end customer can subsequently object to the direct debit. If this happens and the chargeback is approved by the bank, we will always inform you proactively via eMail.

Here, the end customer is redirected directly in the bookingkit checkout via MangoPay to GiroPay, Sofort or iDeal and triggers the payment from there via online banking.

With the payment method "On Invoice" the end customer transfers manually from his bank account directly to your MangoPay trust account. Since this is a collective account, it is mandatory to specify the correct reason for payment for automatic allocation. More details about this payment method can be found in the corresponding guide.

Description: Paying with PayPal is the only online payment method that is not done via MangoPay/Stripe. Here you link your PayPal account directly to bookingkit. This guide will lead you through the related initial setup.

How to export the transaction data to PayPal for your accounting is explained in this article.

You can find the information when which platform settles with you via which channel and which fees apply directly in bookingkit reach.

Using GetYourGuide as an example:

Description: The end customer chooses to pay on site and payment is made at the venue on the booked date. Activation of on-site payment is only possible through your Success Manager or the support team. Please note that this may result in a higher no-show rate.

With our interface to SumUp you can offer your customers on-site payments with card, smartphone and cash. Learn more here...

Generally, instead of a monetary refund, we always recommend a refund in exchange for a voucher. This way you increase the probability that your customer will book with you again in the future and not with your competitors. However, there are cases where a monetary refund is unavoidable. Therefore the following list:

Please note that the amount refunded will only be credited back to the credit card balance. It will not be credited to the bank account used for the monthly credit card statement.

The funds on to the cardholder's bank are being send immediately. How long it takes after that is up to the customers bank. A customer should see the refund on their statement approximately 5-10 business days after the refund was issued, depending upon the bank.

For most refunds, this will take the form of a new line item on their statement with a positive credit amount equal to the original charge. Some refunds, however, called 'reversals' in the jargon of the industry, will cause the original charge to simply drop off the statement. There will be no payment and no refund; it will be as if the original charge simply never happened.

These can be easy to miss, and may cause the customer to think they've not received the funds back, if they're waiting to see a new refund line item. They should be prepared for either case.

All payments accepted through Stripe can be processed as a full or partial refund. When you initiate a refund, you should inform your end customers directly that it may take up to 5 business days for the money to arrive in their bank account. Refunds are generally available up to 180 days after the payment date.

MangoPay unfortunately cannot process more than 5 refunds at the same time for the same order. From the 6th cancelled participant of an order, you would have to refund this either against a voucher or outside bookingkit.

MangoPay can only refund transactions that are not older than 11 months. If you have initiated a refund through bookingkit, please contact bookingkit support. They will then manually transfer the failed refund back to your MangoPay trust account. Unfortunately, in such cases only a refund to the end customer outside bookingkit is possible.

Unfortunately, MangoPay has the bank details of the end customer for the payment method "Invoice payment" only encrypted for privacy reasons. Therefore, there are 2 options as an alternative:

a) You refund directly in bookingkit against voucher.

b) You contact the end customer regarding the bank details for a refund outside of bookingkit.

Only a full refund is currently set up here. A partial refund directly via PayPal is unfortunately not possible with our currently used interface.

Alternatively, you can make the refund directly in PayPal and then book it in bookingkit as follows:

For platforms with a full integration, the end customer will automatically receive a refund in the event of cancellation in bookingkit.

For all partial integrations, the platform settles directly with the end customer outside bookingkit. A cancellation by you as a vendor or by the end customer can therefore only be made directly via the platform. The corresponding refund to the end customer is then also triggered directly from there.

Orders with on-site payment can be refunded at any time with a partial or full refund either monetarily or against voucher. A refund to an online payment method is not possible in this case.

When paying by credit card, a dispute by the end customer is possible at any time. bookingkit is informed about the dispute by MangoPay or Stripe and uploads the corresponding invoice and booking confirmation there. The dispute will then be rejected as unfounded in almost all cases.

The end customer can subsequently dispute to the direct debit without giving reasons. If this happens and the return debit is approved by the bank, we always inform you proactively by email. A dispute may also occur if the customer's bank is unable to debit his/her account due to a problem (e.g., the account is blocked or does not have sufficient funds), but has already provided the funds to successfully complete the debit. In this case, the bank reclaims this money also in the form of a dispute. Stripe charges a fee of 7,50€ per chargeback, which will also be debited to your Stripe-Wallet. Please also note this detailed information from Stripe.

bookingkit will deduct the amount already credited via Stripe/MangoPay from your wallet balance again. However, the payment status of the corresponding order remains unchanged, since it was initially marked as successfully paid by the system.

Fees when creating an order:

* Time between order date and receipt of payment on your Stripe Wallet in banking days.

Important notice:

When adding an additional participant or rebooking to a higher order value, the associated additional fees and commissions will be charged retroactively as part of the bookingkit monthly invoice.