With this article we would like to give you a brief overview of the different payment methods you can offer your customers with bookingkit.
Important note: Since 14.02.2023, Stripe is the only online payment provider available to all new customers. MangoPay will be gradually replaced for existing customers. For MangoPay, the security deposit there can be paid out manually as available credit after a period of 180 days.
Stripe
Credit Card
Description: Credit cards are one of the most popular types of online payment with wide global reach. There are several types of cards and several steps in the process. Bookingkit supports (via Stripe) several card brands, from large global networks like Visa and Mastercard to local networks like Cartes Bancaires in France or Interac in Canada.
Regionality: Global
Time to credit: 1 banking day
More information: Link directly to Stripe
The following credit cards are supported by Stripe:
Cartes Bancaires
China UnionPay (CUP)
Discover und Diners Club
Japan Credit Bureau (JCB)
Visa/Mastercard
Bank debit (SEPA direct debit)
Type of payment method: Authorized debit of the bank account
SEPA Direct Debit
Description: Stripe collects the money directly from the end customer's bank account. Prior to the debit, the end customer receives an automatic eMail from Stripe about the upcoming debit to the bank account.
Also note that the end customer can subsequently object to the direct debit. If this happens and the chargeback is approved by the bank, we will always inform you proactively via eMail.
Regionality: EU
Duration until credit: 5-14 bank working days
More information: Link directly to Stripe
Bank forwarding (GiroPay, Sofort, iDeal, etc.)
Type of payment method: Direct debit
Duration until credit: 4-7 bank working days
GiroPay
Description: A German payment method that allows customers to carry out their transactions via online banking. Giropay accounts for 10% of online payment transactions in Germany.
Regionality: Germany
Further Information: Link directly to Stripe
Sofort
Description: A payment method that redirects the customer to their bank portal for payment authentication. It usually takes 2 to 14 days to receive a notification of a completed or failed transaction.
Regionality: Austria, Belgium, Germany, Italy, Netherlands, Spain, Switzerland.
Further information: Link directly to Stripe
Bancontact
Description: The most popular payment method for Belgian customers. Customers with a Bancontact card or mobile app linked to a Belgian bank account can make secure, guaranteed and instantly confirmed online payments.
Regionality: Belgium
More information: Link directly to Stripe
EPS
Description: An Austrian-based payment method that allows customers to make transactions online using their bank credentials.
Regionality: Austria
Further information: Link directly to Stripe
iDeal
Description: A payment method originating from the Netherlands. It redirects the customer to their online banking to authenticate a payment using a second authentication factor. The information about the payment made or not is received immediately. The procedures the customer goes through depend on the bank.
Regionality: Netherlands
Further information: Link directly to Stripe
P24
Description: Payment method portal service that allows customers residing in Poland to conduct transactions online via bank transfer and other methods.
Regionality: Poland
Further information: Link directly to Stripe
Buy now, pay later (Klarna)
Klarna
Description: Klarna offers customers a number of payment options during the checkout process. The customer is redirected to the Klarna payment page for payment.
Regionality: Austria, Belgium, Denmark, Finland, France, Germany, Italy, Netherlands, Norway, Spain, Sweden, United Kingdom, United States.
Duration until credit: 5-14 banking days
Further information: Link directly to Stripe
Wallets (only for mobile bookings)
Description: Customers can use wallets to pay online with a saved card or a digital wallet balance.
Apple Pay
Regionality: Global (except India)
Further information: Link directly to Stripe
Google Pay
Regionality: Global (except India)
Further information: Link directly to Stripe
MangoPay
With the exception of direct debit and the payment method "Invoice payment", all amounts from online payment methods will be credited to your MangoPay trust account immediately after receipt of order.
Credit card
MangoPay supports VISA/Mastercard credit card payments only.
Bank debit (SEPA Direct Debit)
In this case, MangoPay deducts the money directly from the end customer's bank account. Before the debit the end customer receives an automatic eMail from MangoPay about the upcoming debit of the bank account. Due to the banking time, you have to expect an average of 7 banking days until the money is credited to your MangoPay escrow account.
Also note that the end customer can subsequently object to the direct debit. If this happens and the chargeback is approved by the bank, we will always inform you proactively via eMail.
Bank forwarding (GiroPay, Sofort and iDeal)
Here, the end customer is redirected directly in the bookingkit checkout via MangoPay to GiroPay, Sofort or iDeal and triggers the payment from there via online banking.
Invoice payment
With the payment method "On Invoice" the end customer transfers manually from his bank account directly to your MangoPay trust account. Since this is a collective account, it is mandatory to specify the correct reason for payment for automatic allocation. More details about this payment method can be found in the corresponding guide.
PayPal
Description: Paying with PayPal is the only online payment method that is not done via MangoPay/Stripe. Here you link your PayPal account directly to bookingkit. This guide will lead you through the related initial setup.
Platforms
You can find the information when which platform settles with you via which channel and which fees apply directly in bookingkit reach.
Using GetYourGuide as an example:
Payment on site / via SumUp
Description: The end customer chooses to pay on site and payment is made at the venue on the booked date. Activation of on-site payment is only possible through your Success Manager or the support team. Please note that this may result in a higher no-show rate.
Payment on site via SumUp
With our interface to SumUp you can offer your customers on-site payments with card, smartphone and cash. Learn more here...
Refunds
Notice:
In general, bookingkit, MangoPay, Stripe or PayPal will not refund any fees in case of chargeback (dispute), failed charge or order cancellation.
Generally, instead of a monetary refund, we always recommend a refund in exchange for a voucher. This way you increase the probability that your customer will book with you again in the future and not with your competitors. However, there are cases where a monetary refund is unavoidable. Therefore the following list:
Note on credit card refunds:
Please note that the amount refunded will only be credited back to the credit card balance. It will not be credited to the bank account used for the monthly credit card statement.
The funds on to the cardholder's bank are being send immediately. How long it takes after that is up to the customers bank. A customer should see the refund on their statement approximately 5-10 business days after the refund was issued, depending upon the bank.
For most refunds, this will take the form of a new line item on their statement with a positive credit amount equal to the original charge. Some refunds, however, called 'reversals' in the jargon of the industry, will cause the original charge to simply drop off the statement. There will be no payment and no refund; it will be as if the original charge simply never happened.
These can be easy to miss, and may cause the customer to think they've not received the funds back, if they're waiting to see a new refund line item. They should be prepared for either case.
Stripe
All payments accepted through Stripe can be processed as a full or partial refund. When you initiate a refund, you should inform your end customers directly that it may take up to 5 business days for the money to arrive in their bank account. Refunds are generally available up to 180 days after the payment date.
MangoPay
Cancellation and refund of more than 5 participants in one order:
MangoPay unfortunately cannot process more than 5 refunds at the same time for the same order. From the 6th cancelled participant of an order, you would have to refund this either against a voucher or outside bookingkit.
Cancellation and refund of orders whose deposit was made more than 11 months ago
MangoPay can only refund transactions that are not older than 11 months. If you have initiated a refund through bookingkit, please contact bookingkit support. They will then manually transfer the failed refund back to your MangoPay trust account. Unfortunately, in such cases only a refund to the end customer outside bookingkit is possible.
Cancellation and refund of orders paid with "Invoice payment" method
Unfortunately, MangoPay has the bank details of the end customer for the payment method "Invoice payment" only encrypted for privacy reasons. Therefore, there are 2 options as an alternative:
a) You refund directly in bookingkit against voucher.
b) You contact the end customer regarding the bank details for a refund outside of bookingkit.
PayPal
Only a full refund is currently set up here. A partial refund directly via PayPal is unfortunately not possible with our currently used interface.
Alternatively, you can make the refund directly in PayPal and then book it in bookingkit as follows:
Platforms
Notice:
Generally, there is no refund of fees and/or commission on the part of bookingkit or the marketing partner if the order is cancelled.
Full integration (e.g. TUI Musement, ADAC)
For platforms with a full integration, the end customer will automatically receive a refund in the event of cancellation in bookingkit.
Partial integrations (e.g. GetYourGuide, viator/TripAdvisor)
For all partial integrations, the platform settles directly with the end customer outside bookingkit. A cancellation by you as a vendor or by the end customer can therefore only be made directly via the platform. The corresponding refund to the end customer is then also triggered directly from there.
Payment on site / via SumUp
Orders with on-site payment can be refunded at any time with a partial or full refund either monetarily or against voucher. A refund to an online payment method is not possible in this case.
Disputes and chargebacks
Stripe and MangoPay
Credit card
When paying by credit card, a dispute by the end customer is possible at any time. bookingkit is informed about the dispute by MangoPay or Stripe and uploads the corresponding invoice and booking confirmation there. The dispute will then be rejected as unfounded in almost all cases.
Direct debit
The end customer can subsequently dispute to the direct debit without giving reasons. If this happens and the return debit is approved by the bank, we always inform you proactively by email. A dispute may also occur if the customer's bank is unable to debit his/her account due to a problem (e.g., the account is blocked or does not have sufficient funds), but has already provided the funds to successfully complete the debit. In this case, the bank reclaims this money also in the form of a dispute. Stripe charges a fee of 7,50€ per chargeback, which will also be debited to your Stripe-Wallet. Please also note this detailed information from Stripe.
Important note regarding the display of chargebacks in bookingkit:
bookingkit will deduct the amount already credited via Stripe/MangoPay from your wallet balance again. However, the payment status of the corresponding order remains unchanged, since it was initially marked as successfully paid by the system.
Overview matrix: When are which payment methods credited to your Stripe wallet and how are fees and commissions calculated?
Fees when creating an order:
X = Fees will be charged retroactively as part of the bookingkit monthly invoice.
O = fees will be deducted while crediting your Stripe Wallet or PayPal account
feer → | participant | booking | payment | commission | Banking days* |
payment option↓ |
|
|
|
|
|
PayPal | O | O | O | O | 0 |
Credit Card | O | O | O | O | 1 |
Bank forwarding (GiroPay, Sofort, iDeal, etc.) | X | X | O | X | 4-7 |
Bank debit (SEPA direct debit) | X | X | O | X | 5-14 |
Bank Transfer | X | X | X | X | min. 2 |
Payment on site | X | X | X | X | 0 |
* Time between order date and receipt of payment on your Stripe Wallet in banking days.
Important notice:
When adding an additional participant or rebooking to a higher order value, the associated additional fees and commissions will be charged retroactively as part of the bookingkit monthly invoice.