With this article we would like to give you a brief overview of the different payment methods you can offer your customers with bookingkit.

Description: Credit cards are one of the most popular types of online payment with wide global reach. There are several types of cards and several steps in the process. Bookingkit supports (via Stripe) several card brands, from large global networks like Visa and Mastercard to local networks like Cartes Bancaires in France or Interac in Canada.

The following credit cards are supported by Stripe:

You can find out more details about this directly here at Stripe.

Description: Stripe collects the money directly from the end customer's bank account. Prior to the debit, the end customer receives an automatic eMail from Stripe about the upcoming debit to the bank account.

Also note that the end customer can subsequently object to the direct debit. If this happens and the chargeback is approved by the bank, we will always inform you proactively via eMail.

Description: The most popular payment method for Belgian customers. Customers with a Bancontact card or mobile app linked to a Belgian bank account can make secure, guaranteed and instantly confirmed online payments.

Description: An Austrian-based payment method that allows customers to make transactions online using their bank credentials.

Description: A payment method originating from the Netherlands. It redirects the customer to their online banking to authenticate a payment using a second authentication factor. The information about the payment made or not is received immediately. The procedures the customer goes through depend on the bank.

Description: Payment method portal service that allows customers residing in Poland to conduct transactions online via bank transfer and other methods.

Description: Customers can use wallets to pay online with a saved card or a digital wallet balance. GooglePay and ApplePay do not need to be activated separately. It is automatically available in the mobile application when card payment is activated.

If you would like the payment description on the invoice your customers receive to appear differently than what was originally specified in your company details during Stripe verification, please contact us. We will make the change for you via the Stripe Dashboard. Please note that the payment description must be between 5 and 22 characters long.

You can find the information when which platform settles with you via which channel and which fees apply directly in bookingkit reach.

Using GetYourGuide as an example:

Description: The end customer chooses to pay on site and payment is made at the venue on the booked date. Activation of on-site payment is only possible through your Success Manager or the support team. Please note that this may result in a higher no-show rate.

With our interface to SumUp you can offer your customers on-site payments with card, smartphone and cash. Learn more here...

Generally, instead of a monetary refund, we always recommend a refund in exchange for a voucher. This way you increase the probability that your customer will book with you again in the future and not with your competitors. However, there are cases where a monetary refund is unavoidable. Therefore the following list:

Please note that the amount refunded will only be credited back to the credit card balance. It will not be credited to the bank account used for the monthly credit card statement.

The funds on to the cardholder's bank are being send immediately. How long it takes after that is up to the customers bank. A customer should see the refund on their statement approximately 5-10 business days after the refund was issued, depending upon the bank.
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For most refunds, this will take the form of a new line item on their statement with a positive credit amount equal to the original charge. Some refunds, however, called 'reversals' in the jargon of the industry, will cause the original charge to simply drop off the statement. There will be no payment and no refund; it will be as if the original charge simply never happened.
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These can be easy to miss, and may cause the customer to think they've not received the funds back, if they're waiting to see a new refund line item. They should be prepared for either case.

Please be aware that end customers can dispute a payment with their bank even after it has been refunded, resulting in two credits for the same payment.​
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Stripe recommends issuing refunds on SEPA Direct Debit payments only when:

Please proceed as follows in these cases:

All payments accepted through Stripe can be processed as a full or partial refund. When you initiate a refund, you should inform your end customers directly that it may take up to 5 business days for the money to arrive in their bank account. Refunds are generally available up to 180 days after the payment date.

For platforms with a full integration, the end customer will automatically receive a refund in the event of cancellation in bookingkit.

For all partial integrations, the platform settles directly with the end customer outside bookingkit. A cancellation by you as a vendor or by the end customer can therefore only be made directly via the platform. The corresponding refund to the end customer is then also triggered directly from there.

Orders with on-site payment can be refunded at any time with a partial or full refund either monetarily or against voucher. A refund to an online payment method is not possible in this case.

When paying by credit card or PayPal, a dispute by the end customer is possible at any time. bookingkit is informed about the dispute by Stripe and uploads the corresponding invoice and booking confirmation there. The dispute will then be rejected as unfounded in almost all cases.

The end customer can subsequently dispute to the direct debit without giving reasons. If this happens and the return debit is approved by the bank, we always inform you proactively by email. A dispute may also occur if the customer's bank is unable to debit his/her account due to a problem (e.g., the account is blocked or does not have sufficient funds), but has already provided the funds to successfully complete the debit. In this case, the bank reclaims this money also in the form of a dispute. Stripe charges a fee of 7,50€ per chargeback, which will also be debited to your Stripe-Wallet. Please also note this detailed information from Stripe.

bookingkit will deduct the amount already credited via Stripe from your wallet balance again. However, the payment status of the corresponding order remains unchanged, since it was initially marked as successfully paid by the system.

Important note in this context: If a direct debit payment has failed, the end customer should under no circumstances make a manual transfer to the IBAN used by Stripe to debit the account. This bank account is intended exclusively for the processing of automated payments. If this does happen, please ask the end customer for a transfer receipt so that we can arrange a return transfer together with Stripe.

In this case, the end customer should then trigger the order again for the new booking.

This email is automatically sent by the system whenever a payment attempt via Stripe has failed. (e.g. the credit card was declined, the final payment authorisation was not granted by the end customer or the payment was generally not fully completed).

Within this email there is a link with which the end customer can jump directly back to the shopping basket to restart the payment.

Important note: If an end customer starts several order and payment attempts, this email may also overlap with the order confirmation of a successful payment. In this case, the successful payment from the successful order always applies.