bookingkit makes it easy for you to set up special offers for your customers and thus boost your sales and capacity utilization. You can find out exactly how this works here:
1. Flexible tickets & offers
Configure a "flexible offer" in your bookingkit backend and this will allow your customers to book it directly online as a "flexible ticket".
After a successful booking, your customers will receive a voucher which they can redeem for the corresponding experience. The frequency with which the voucher can be redeemed is defined in advance in your offer - more information on how to do this is given below.
Please note that:
the voucher - unlike the value voucher - is subject to VAT, as it is a voucher for a specific product.
with bookingkit you can sell flexible offers, as well as vouchers, additional products and experiences. Click here to know the main differences.
2. Activate the module
Before you can get started, you must activate the corresponding module "Flexible Tickets" under Settings > Modules:
3. Set up flexible offers
Under Experiences > Flexible Offers you can directly create flexible offers for your experiences. Just click on the button "+ New flexible offer" and choose the
experience you want:
Then, you can name and set up your offer. You can specify the number of entries and also set the price levels for which the ticket is valid.
Furthermore, you have the possibility to limit the availability, e.g. regarding the booking or performance period.
By the way: Under Experiences you can also directly create a flexible offer for the respective experience by clicking the corresponding button
4. View in the backend
Under Inventory>Flexible Offers, you can view and manage your created offers at any time.
5. Frontend view
Your offers are displayed in several places in your widget in a clear and concise way so that your customers can see it, and that your sales automatically increase. Your offers are displayed both in the detailed view of your experiences and in the experience lists: on one hand as a concise button, but also as separate offers directly under your experiences. Please, see for yourself:
By the way:
In the order confirmation, your end customers can comfortably redeem their purchased product voucher directly. After clicking on 'Book date', your customer can choose a date and book directly. The voucher is automatically deducted and the customer is also shown how many times the voucher can still be redeemed:
Your customers will receive their flexible ticket as an attachment in their confirmation mail and can of course download it in the service overview. The voucher code (with which your customers can book themselves into the respective experience), the name of the person booking as well as your offer description will of course be displayed on the ticket:
6. Worth knowing & practical tips
It is directly displayed how often and how long the offer is still bookable:
The feature can be used for any industry - no matter if you are a fitness provider and want to display monthly tickets, offer 10 tickets in the rental business or simply market a time-limited special offer as an escape room.
To get even more out of your offer it is also recommended to market other local experiences of other bookingkit providers in your area and earn an additional 7% commission per order. Find out more here.
If you want to have a special page with your Flexible Offers (without the experiences), please contact our customer support team via chat.
7. Open date tickets - BETA
Open Date Tickets in Brief:
Open date tickets are tickets that can be purchased without a specific appointment or date attached to them. These tickets offer the flexibility to be redeemed either onsite or online through various methods:
Through the bookingkit mobile app or entry management system
Via the widget using a unique code
Please note that open date tickets are currently in BETA. This means:
Availability: This feature is accessible to a limited group of eligible users. If you'd like to take advantage of this feature, please contact us to have it activated for you.
Feedback: The development team collaborates closely with BETA testers to make enhancements and ensure that the feature functions as intended.
a. Use Cases for Open Date Tickets
Seasonal Pass: Experience operators can set up an unlimited number of entries within a specific redemption timeframe.
General Admission: Operators can establish a limited number of entries without specifying a redemption date.
Visitor Pass: Customers can purchase a ticket valid for 5, 7, or more days after the purchase date.
Monthly Pass: Offer customers unlimited access to your venue for a 30-day period.
Gift Tickets: Allow customers to enter the venue by scanning their ticket, making it a perfect gift option.
b. How to Set It Up
🕐 Contact Us: Reach out to us to have the feature activated, stating which entry management system you use.
Keep in mind that this feature is in BETA, and eligibility may depend on your entry management system.
🕐Activate the Flexible Offers Module:
Create a flexible ticket by clicking on 'New Flexible Offer.'
Set up the ticket as an open date ticket.
🕓 Set up the ticket as Open date ticket
c.👋Detailed Setup
Offer name (required): Choose the name of the ticket as it will appear in the widget.
Number of entries (required): Indicate how many times the ticket can be used by the customer. The feature allows anywhere from 1 to an unlimited number of entries.
For general admission ticket: set to one
For seasonal tickets: set to unlimited.
Pricing (required)
Select pricing to match your current rates, add a markup for VIP tickets, or provide discounts.
Online availability (Optional): Control when the ticket is visible on the widget/website. If not set, the ticket can be purchased at any time. If set, purchases are limited to the designated timeframe.
Stock: Set a limit on the number of tickets available for online purchase.
Redemption: Define rules for when these tickets can be used for venue entry.
Dates: Choose specific dates when the ticket can be redeemed for venue access. If not selected, the ticket remains valid at all times.
The customer can go to the venue between these dates.
If left unticked, the ticket is always valid.
Months: Specify the duration after purchase during which the ticket remains valid for venue entry.
We're excited to offer this new feature to enhance your booking experience. Should you have any questions or need assistance with setup, please don't hesitate to contact us.
8. how can my end customers redeem flexible tickets?
Please note that flexible tickets can only be redeemed for the experience and price list for which they were originally sold.
Redemption via the bookingkit checkout:
Flexible tickets can be redeemed in the appointment booking with the voucher payment method.
Redemption by creating a manual order:
You can also store the flexible ticket as a payment method when creating a manual order. You can find out how to create a manual order in this guide.
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