You can change and define checkout fields visible to end customers under https://admin.bookingkit.com/sell/checkout-configuration.
Tip: the fewer fields you specify as mandatory, the more bookings you will get. Experience shows that Internet users are quickly put off by a large number of compulsory fields!
Here is a breakdown of all available functions:
My reviews: Here you can activate / deactivate respective channels (TripAdvisor, Google, Facebook). Your rating on respective platform will be displayed on your website.
Email campaigns: Specify here whether your end customers should be transferred to the email campaign manager, or revoke a customer’s consent retroactively.
Required fields for booking: Email address, telephone no. or full address. You decide which information is mandatory to complete the booking. You can also differentiate by experiences. (The e-mail is a mandatory field by default and cannot be deactivated).
Additional checkout fields during the order process
Do you need more information than just name, e-mail address or phone number of your customers to personalise their experience?
With our booking software you have the possibility to individualize the order process for your customers by obtaining the necessary information from them. Just add additional fields to the checkout process. The good thing about it: big impact, simple setup!
Aktiviere das Modul
Under Settings > Modules you can activate the module with a single click:
Create additional checkout fields
Having activated the module, you can define additional fields under Sell -> Check-Out Configuration with just a few clicks:
Click on "New field".
Define whether you want to create
- a checkbox that your customer simply clicks on
- a question that is actually answered in a string of characters
- or a dropdown so the user selects from multiple options (selection is limited to max. 3 options)
Define whether it should be a mandatory field or not.
Determine in which experiences your mandatory field should be displayed.
How it looks like in action
Your customers see the additional fields directly in the checkout. The checkboxes, questions and dropdowns you created are displayed under the contact details. Mandatory fields are of course marked with an asterisk and must be filled in by the customer.
Worth knowing
In any case, we advise you to create only really necessary checkout fields. Every additional field will have a negative influence on your conversion!
For the sake of clarity and in order not to worsen your conversion rate unnecessarily, no more than three additional checkout fields are allowed.
If you create a manual booking, you can also fill out the fields - but they are not mandatory.
In the export on order level you can also generate an overview of all filled out fields.
This feature is only available in the BusinessKit. You can find an overview of our tariffs here.
For marketing platforms, vouchers, and flexible offers, additional fields cannot be used.
The maximum number of characters in the response option “Short Answer” is 50 characters.
It is possible to completely hide the following fields in the bookingkit Next checkout:
Urgency texts
Telephone number
Comments on the order
As this is an admin function, please contact bookingkit Support for assistance.
Differentiation of the participant entry during the order process as well as specification of additional fields.
Why it sometimes makes more sense to query only the contact details of the orderer and not of all participants individually.
Differentiation of participant entry
Distinction between querying the customer or each individual participant.
Activation
Simplified participant entry
Advanced participant entry
Activation
You can find the participant entry settings while editing old experiences or creating new experiences under Inventory > Experiences, where you can enable or disable simplified participant entry.
Simplified participant entry
In simplified participant entry, all participants can be added using a drop-down field. In the next step, only the contact details of the ordering party are requested.
This variant is particularly useful for activities that are booked by several people at the same time or entire groups. Here often only the details of the booking person are relevant.
Advanced participant entry
With the avanced participant entry, each participant must enter their contact details such as name or telephone number. Additional participants must be added to the booking using the "Add participant" button. Detailed information such as address, e-mail etc. is given by the person making the booking in the next step.
Note on contact details at participant level for orders via TUI Musement:
By default, TUI Musement only transmits the name of the participants, but no associated contact details such as telephone number or e-mail address. However, as a vendor of e.g. city tours, you still need to be able to reach your guests at short notice in the event of detour, accidents or demonstrations at the meeting point? In these cases, you can activate the transmission of this data directly with your TUI Musement account manager. You will then be able to see this data in bookingkit directly in the participant details of the order.