Important note: Please note that your end customer will always automatically receive 2 separate e-mails from the system when cancelling an order with a refund.
one email about the cancellation
another email about the refund
Cancelling an order
To cancel an order, open up the relevant booking, click on the “Cancel Order” button and select the refund option. You can also delete individual participants in an order, by clicking on the red X after the participant’s name. For orders with only one participant, the whole order will be cancelled. Your customer will be automatically infomer about any changes and refunds per email.
Deleting a participant
Within a booking, you can also cancel individual participants by clicking on "X" without having to cancel the whole order. In this case the same refund options are available as in the case of order cancellation.
