The payment details are mandatory upon sign-up, so you will be prompted to set it up right away when you activate your bookingkit account.
To set up your invoice payment details, click on the corresponding button under Account -> Company Data:
Payment Reminders & Failed Payments: Background and Procedures
It can happen that you receive an automated payment reminder for an outstanding invoice – even if you have already cancelled your contract or changed your bank details. Here you can find out why these messages are sent and what you can do in this case.
1. Why did I receive a payment reminder for my bookingkit monthly invoice?
Our system sends reminders automatically as soon as an invoice is marked as "open". The most common causes are:
Outstanding amounts from previous periods: If a previous invoice was not settled (e.g., due to a missing SEPA mandate after changing accounts), it remains active until the balance is cleared.
Overlap with cancellations: If you have cancelled your account, reminders may still occur while the cancellation is still being processed. The cancellation is only recorded in our system after final confirmation by bookingkit Support or your Success Manager.
Failed direct debits: If a bank collection was technically unsuccessful, you will be informed automatically.
2. What happens if a payment for the bookingkit monthly invoice fails?
If a payment (e.g., via direct debit) cannot be processed, bookingkit automatically initiates the following steps:
New mandate request: You will receive an email asking you to issue a new SEPA direct debit mandate or to update your existing payment details via credit card.
Collection in the next cycle: The outstanding amount will automatically become due again and be collected in the next monthly billing cycle.
3. Changing payment data for the bookingkit monthly invoice
Important note: For security reasons, you cannot change your bank details or credit card information for bookingkit fees yourself within your account. To update your data, please send a request to our bookingkit support team.
Frequently Asked Questions (FAQ)
I have already transferred the amount manually. What now? As long as you have provided the correct invoice number as the payment reference, the payment will be assigned automatically. In this case, the amount will not be collected again in the next billing run.
Are there late fees for failed direct debits?
Yes – if you are responsible for the failed direct debit.
No – if a direct debit failed due to technical problems on our part.
What should I do if I have received a pre-legal request for payment after 3 payment reminders from bookingkit? At this stage, the process is already with an external debt collection agency.
Please contact the collection agency directly for all inquiries or payments.
The responsibility for processing the claim now lies entirely with this service provider.