This e-mail is mandatory and can therefore not be deactivated.
How do I configure order confirmation emails?
By default, bookingkit sends a confirmation email, with our default template.
However, some of you want to customise the content or the look and feel and you can by using the email editor.
To design emails exactly as you want them, click on the pencil to the left of the description.
The following screen then appears:
You can now edit the content as you wish.
You can use our placeholders (1) to give your email a more personal design.
Please ensure in Preview (2 & 3) that the email is as you wish, and that it can be sent to your customers in this form
Then you initially have to send a test email (4) which will be sent to your bookingkit email address.
Only then can you click on Save (5) to definitively activate the custom confirmation email. Please also note that below your personally designed content, a summary of information for the relevant order will still always be visible:
By default, your confirmation email content - i.e the content provided by bookingkit is:
Hello <customerName>,
thank you for your booking at <vendorName>! We hereby confirm your order, your order is binding.
Best regards
Why do emails from bookingkit sometimes fail to arrive, and how can this be resolved?
Issues with email delivery can prevent you from receiving important booking notifications.
Causes of email delivery errors
Hard bounces
A hard bounce is a permanent delivery error caused by an invalid email address. This can happen if:
- The email address was entered incorrectly.
- The email domain does not exist.
- The recipient’s email server is permanently unreachable.
If a hard bounce occurs, the recipient’s email address is automatically blocked by the email service to protect the sender’s reputation. Emails to this address will only be delivered once the block has been lifted.
Temporary blocks by the recipient’s email provider
Sometimes, the recipient’s email provider may temporarily block incoming messages from the bookingkit email service. These blocks are imposed by the recipient’s mail server and cannot be overridden by bookingkit. Although the system may attempt to resend the email, delivery ultimately depends on whether the recipient’s provider accepts the message.
Impact on booking notifications
If email delivery fails due to hard bounces or temporary blocks, booking notifications will not reach the intended recipient. This can result in updates or confirmations being overlooked, which may affect the booking process.
Steps to resolve email delivery issues
Check the recipient’s email address
Contact bookingkit Support, providing the order code and/or the end customer’s email address, to obtain further details from the delivery report.