If you are considering terminating your bookingkit contract or your account has already been deactivated, certain functionalities in bookingkit, the bookingkit widget on your website, and bookingkit Reach will change. Here is everything you need to know about the cancellation rules, notice periods, and what happens to your account access:
1. Contract Termination Rules and Notice Periods
Managing your subscription effectively requires a clear understanding of the timelines and policies surrounding cancellation and renewals:
Notice Period Requirements: Terminations must always be submitted in writing via chat or email. For monthly contracts, the notice period is 30 days, aligned with the end of the month. For yearly or 24-month contracts, the notice period is 3 months before the renewal date. If you have multiple bookingkit accounts under different company names, please make explicit reference to all of them in your termination notice.
Prepaid vs. Monthly Contracts: Monthly plans renew on a monthly basis unless canceled. Prepaid contracts (12, 24 or 36 months) renew automatically for an additional term if the notice period is missed.
Missing the Deadline: If a written cancellation notice is not received within the required timeframe, the contract automatically extends. If your annual fee has already been paid or the renewal occurs during the notice period, the service remains active, and you can continue using the platform until the confirmed end date. No refunds are issued for remaining periods within the current billing cycle.
Finding Your Contract Details: You can view your current contract details, plan, start and end dates, and specific notice periods directly inside your bookingkit account under https://admin.bookingkit.com/contract. This information can also be found in the confirmation email sent when you first signed up or changed your plan.
2. Access to bookingkit - https://admin.bookingkit.com/
After your contract reaches its effective termination date and your account is officially closed, certain areas remain accessible to you so you can retrieve your data:
Reports: You retain limited access to the export environment. You can still view your monthly invoices, generate accounting exports, and export your historical account data.
Company Data: Your company data remains viewable and can still be accessed to retrieve necessary business information.
Profile: The section for managing your specific user profile remains accessible.
Contract: You can still view details about your contracts, past billing cycles, and confirmed cancellation dates.
3. Behavior of bookingkit Widgets integrated on your website
Once the effective termination date passes and the account is deactivated, the following changes will affect the bookingkit widgets on your website:
Widgets are no longer displayed: If you have integrated a bookingkit widget on your website, it will no longer be visible to your customers, and booking options will be removed.
No error messages: The widgets that are no longer displayed will not generate any visible error messages on your website, ensuring a clean experience for your visitors.
Experiences are deactivated: All experiences and individual booking options linked to your account will be deactivated, meaning the bookingkit widgets will no longer display any content.
4. Impact on bookingkit Reach - https://reach.bookingkit.com/
The deactivation of your account also affects functionalities within bookingkit Reach:
Login is not possible: After deactivation, you will no longer be able to log in as a vendor on bookingkit Reach.
Visibility for marketing partners and resellers: market platforms and resellers will no longer see your experiences in bookingkit Reach, as your account will also be marked inactive there.
Reseller contracts remain unchanged: The status of your contracts with resellers is not affected by the deactivation of your account. However, these contracts will no longer be visible in bookingkit Reach as your account is inactive.
Don’t worry - once your contractual relationship has definitively terminated on the confirmed end date, it will not renew again, and any monthly base fees will, of course, no longer apply!
If you have any questions about the deactivation of your account, notice periods, or need a staff member to confirm your cancellation request, feel free to contact our support team at any time.